F.A.Q

Where is the Clothing Online shop based, where will the products be shipped from?

We are currently based in Manchester. And all items will be shipped from Manchester, United Kingdom. 

 

Where are the clothes made?

Materials are sourced from local market traders in different parts of Africa and hand sewn by tailors in Nigeria. 

 

How can I check the status of my order?

We currently ship with Royal Mail. A tracking number will be sent to you once your order has been fulfilled. You can check your tracking status here: https://www.royalmail.com/track-your-item#/

 

Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we might not be able to cancel or make changes to orders, but do contact us as soon as possible concerning the changes. 

 

How do I exchange/return my order?

Please contact us at hello@tdayo.com with the heading ‘Returns’ and we will get back to you as soon as possible. For more information, check https://tdayo.com/delivery-returns .

 

I received the wrong item/ damaged item/ part of my order?

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order. Contact us at hello@tdayo.com

 

Where can I find sizing information?

Sizing information can be found here https://tdayo.com/sizing-charts

 

Can I order a custom- made dress?

At the moment, we are not offering custom made designs but we are offering made to order outfits for you to choose from, from our website. 

 

Any more questions?

You can click here https://tdayo.com/contact  to fill out your queries.